Conflict Management: Fierce and Crucial Conversations

May 16 12:00 pm — 1:00 pm

Event Details

Workplace conflict haunts organizations every day—it leads to lost productivity, diminished morale, and decreased performance. Conflict can negatively impact your organization’s bottom line through increased employee absenteeism, decreased job performance, and poor customer service. Most employees do not know they can and should be responsible for resolving their own conflicts.

This training will focus on developing skills, such as active listening non-judgmental questioning, and how to have open and honest communication. Employees will be given the tools to help them successfully resolve conflict situations and avoid future ones.

Learning Objectives for this Virtual Training:

  • How to assess a challenging situation and appropriate strategy
  • Understand the elements of effective communication
  • Utilize a 5-step process for dealing with difficult people
  • Recognize the negative impacts of conflict
  • Navigating through tough conversations with employees
  • Conflict resolution across department team members
  • Understanding and displaying empathy

This training is made possible by funding from Solano County. Event hosted by the Workforce Development Board of Solano County, the Solano-Napa SBDC and the California Employers Association.

The information provided in this webinar and any supplementary materials provided to registrants are intended for educational and informational purposes only and does not constitute professional financial or legal advice. No registrant should act or fail to act on the basis of any material contained in this webinar without obtaining proper financial, legal or other professional advice specific to their situation. The Northern CaliforniaSmall Business Development Center, and its host, the HSU Sponsored Programs Foundation, specifically disclaims any liability, loss or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly, of the use and application of any of the information presented in this webinar. By registering for this webinar you acknowledge and agree that you have read, understood, accept and agree to the above disclaimer and that under no circumstances shall the Northern California Small Business Development Center or it’s host, the HSU Sponsored Programs Foundation, be held liable for any claims, losses, or damages of any kind or nature arising out of or in any way related to the information provided in this webinar and/or the registrant’s use of or reliance on said information.